The Synergy of Search and Social Media (eMarketer)

The Synergy of Search and Social Media

Two is better than one

Research has shown that display ad exposure can lift consumer response to paid search. Data from comScore, GroupM and M80 indicates searchers are also more likely to keep a brand in mind if they have seen a combination of paid search ads and social media.

The research firms found a 19-percentage-point lift in searches on the campaign brand among users who saw social media relevant to the brand in addition to the campaign’s paid search ads compared with those who were exposed only to the search placements. And there was a further 13-point lift among those exposed to social media influenced directly by the brand.

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“Every day consumers express their intent via search. Now, we better understand how that intent is established via social media and the interplay between the channels,” said Chris Copeland, CEO of GroupM Search—The Americas, in a statement.

The effect was even more pronounced when it came to searches for product terms rather than brand terms. Users were almost three times as likely to search after seeing influenced social media plus paid search, compared with paid search ads alone.

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Consumers exposed to paid search along with influenced social media also had a 50% increase in click-through rate on paid search ads. Organic search click-through rates were higher, too.

“This finding provides strong evidence that investing in social media marketing can both increase initial brand consideration and drive higher conversion rates once the consumer has decided to purchase,” said Graham Mudd, vice president of comScore.

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Land Rover Taps YuMe To Bring Real-Time Info To Video Ads

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Luxury carmaker Land Rover has tapped YuMe to launch a new video ad campaign featuring the video ad platform's new PowerRoll DataConnect feature.

PowerRoll is supported by interactive overlay or graphics -- GIF, JPG, or Flash -- on top of existing video. YuMe's new DataConnect feature lets advertisers pull in any xml data feed, like auto retailer locations, and in real-time display this information to viewers of in-stream video ads.

With Land Rover's campaign, an interactive overlay appears along with their video ad asking viewers if they want to locate a local retailer by entering in their ZIP code. Once the viewer enters their ZIP code, the ad pauses and the address and phone number of the three closest locations is displayed.

The idea behind the ads is to drive more traffic to Land Rover's local retailers, according to Finbar McFall, VP of marketing for Land Rover North America.

"The ability to tie into our database is an opportunity for us to dynamically control the creative message," said McFall. "This ad placement allows us to leverage the immersive power of video together with the engagement of an overlay all in one ad unit."

The viewer can also click and visit the local retailer's Web site. Once the viewer closes the expanded creative, the ad resumes playing. Additional interactive features available within the expanded creative include data collection, such as the email address and polling.

PowerRoll DataConnect is part of YuMe's ACE video ad platform. It follows the recent launch of its InSynch Video Takeover ad placement. Brands that have recently launched an InSynch campaign include Axe, Dove, VitaminWater, Universal Pictures and Kellogg's.

In July, ScanScout Network ranked as the Number 1 video ad network with a potential reach of 80.1 million viewers -- or 50.6% of the total viewing audience, according to comScore Video Metrix. Tremor Media ranked second with a potential reach of 71.1 million viewers -- 44.9 percent penetration -- followed by YuMe Video Network with 68.1 million viewers, at 43%.

Land Rover was recently acquired by Tata Motors Limited, India's biggest manufacturer of trucks and passenger cars.

35 Excellent Wireframing Resources | Developer's Toolbox | Smashing Magazine

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Wireframing is one of the most valuable parts of any web design project. It can save a designer tons of time by hashing out the details of a site’s architecture, functionality, and content prior to actually starting a visual design. But if done inefficiently, it can end up costing more time and can even create bigger headaches for both the client and the designer. Below are more than 35 resources for creating better wireframes, including tutorials on different methods and a variety of tools available.

http://www.smashingmagazine.com/2009/09/01/35-excellent-wireframing-resources/

Blood center all atwitter over attracting donors with social media

By LINDSAY TOLER

 SPECIAL TO SEATTLEPI.COM

 Find out on Twitter, sign up on Facebook and show up in person.

 That's the mantra for Puget Sound Blood Center's new social media campaign, designed to recruit blood donors where they spend most of their time -- online.

 On Thursday, seven people donated at Tweet-up Blood Drive 2.0, the center's second blood drive organized entirely through social networking media.

 "Social media is not about people being cooped up inside," said Sean DeButts, social media coordinator for the blood center. "It facilitates real life action, and that includes blood donation."

 The online campaign launched earlier this summer, and already the blood center has about 400 fans on Facebook and 1,200 followers on Twitter.

 And the blood center has a YouTube site for its online generation donators/

 "This is just one more way to reach people," said Michael Young, the blood center's communications director. "This is the way people are communicating today, and it's the way people will be communicating in the future."

 Joe Kennedy, an entrepreneur from Bellevue who donated during Thursday's tweet-up blood drive, used social media every step of the way. He signed up for the blood drive on Facebook, put an update on Twitter as he went to donate and shot a YouTube video as he gave blood.

 "Social media is not a scene," Kennedy said, using his hands to put air-quotes around the word "scene." "It's a way of life."

 Kennedy said it was "very unlikely" that he would have donated if the blood center hadn't approached him on Twitter.

 And he's not the only one.

 "I never thought about giving blood till I first started following the Puget Sound Blood Center on Twitter," said Joshua Wong, an editor from Bellevue.

 Wong gave blood for the first time in July and credits the blood center's social media accounts for giving him the idea. Now, he tries to spread the word by copying the blood center's posts onto his own online profiles.

 The blood center needs 900 donations every day to manage blood supplies for hospitals throughout the Northwest. "It's a bit of a numbers game," said Jeff Shuey, a technology consultant and blood donor.

 Shuey, who has about 6,000 followers on Twitter, and Wong, who has about 400, say they inspiring just 10 percent of their followers to try to donate blood would make a big difference.

 The "numbers game" was threatened during last month's heat wave, when Type O supplies dropped to critical levels as blood drives scheduled for un-air conditioned venues were canceled.

 Blood center officials relied on social media to find new donors to combat the shortage. "Social media is viral," Shuey said. "You can get the word out faster to a much broader audience, to people who may not have thought about (giving blood) before."

 During the week-long heat wave, the number of people interacting with the blood center on social media doubled, DeButts said. So many people used their online profiles to get the word out about the shortage that DeButts created a separate Twitter account just to thank them.

 "They take the initiative because we've given them the tools," Young said about the blood center's online followers. "You don't find a better group of people. To be a blood donor, you have to be a fairly altruistic person in the first place."

 From 5 to 33 percent of donors at blood drives over the last three months said they scheduled their appointments because of social media, and DeButts said he expects that number to skyrocket as school starts up and students organize drives through Facebook.

 "This will evolve as we evolve," said Young. "And the great thing is, we don't know what's next."

Twitter listening party

Virtual online listening parties have been used by bands and A&R execs for years to build buzz about a new music release and give fans a way to listen to the music before plunking down the cash. Now the savviest of promoters are tying Twitter into the experience.

 Rock band The Used releases their latest album, "Artwork" today in the US and the UK. As a way of building buzz and giving fans and potential buyers a chance to hear the new music, the band's label, Warner Bros. Records, has teamed up with Culture Jam Labs to launch what they call "the first ever Twitter Listening Party."

 This is how it works, go to twitter.theused.net and click on the pre-populated Twitter message. This will take you to an OAuth screen that will add @wearetheused to your Twitter account and send out a tweet with a link to the listening party.

 That tweet will let you listen to the entire album "Artwork," including two B-side tracks. The listening party will be taking place for 24-hours.

 If this tactic sounds familiar, it might be because back in June , Travis Barker and the late-DJ AM used a similar move to promote their latest mixtape. Tweeting a link promoting the mixtape enabled fans to download it free of charge.

 I think that using Twitter () to promote a listening party/album release is a pretty cool way of using social media. What do you think?

Matt Cutts Joins the SES San Jose SEO Site Clinic

Google’s Matt Cutts has made a surprise appearance here today in the SEO Site Clinic at SES San Jose 2009 along with Web Guerilla’s Greg Boser and . SEO Site Clinic’s are basically free open forums here at SES where site owners and businesses can receive free feedback from these SEO experts and ESPECIALLY Matt Cutts.

By the way, Matt is sporting a new harido this week, a shaved head AND missing goat tee. I hear there is a funny story behind it, and hopefully we’ll have more info on that to come.

I’ve stepped in while the team is reviewing TeamQuest.com, picking apart their homepage mission statement, or atleast the text that they use to define their homepage and entire website. “Are people searching for these terms?”

Matt Cutts recommends putting together little focus groups of relevant users and customers and asking them about what terms and words they use to define your service. Those words should be used to define your site, and can then be used as the foundation of building out a keyword research and SEO implementation strategy.

Looking at TeamQuest.com’s business blog, it also seems that the blog source code includes a “no follow/no index”. One reason is because developers will put a no index / no follow on their dev version and then launch it without reviewing the code and taking this out. Don’t make that mistake.

Next Site : CheapAirportParking.ORG

Matt says look into rebranding with a more brandable domain name which may be more improtant for the long haul … distinguishing yourself from the “scuzzy underbelly” of sites which try to position themselves as spam or even pose as a real airport site.

Note : Is this a foreshadowing of the way Google treats brands vs. “search term” oriented domains?

Cutts says that the site has too many NoFollow links … why does the FAQ page use a Rel=”no follow” if its full of tight content. Boser says disallow the links when the Google bots visit the site, with a dasdarly smile. Matt Cutts replies that this is a good way to get yourself delisted from Google.

Note : Don’t use NoFollow to PageRank sculpt, Google wants content, feed it to them.

The conversation then turns to usability issues then the aspect of backlinks is brought up.

Buying links is bad

Now the conversation heats up. “How do you feel if Google does not penalize link buying.”

Matt says “If you are buying links, we can dig into it in a lot of ways. There are many ways to get links without buying them.”

Greg says the best way to get quality links is to have Matt Cutts bust you, then he links to you and you get all of his juice. Matt Cutts counters with something like “I have developed ways for those links not to carry value”.

Conversation Turns to Domaining

Domaining and IP Tip : Cutts says that you can have a large number of domains, but it makes much more sense to have less, and build them up. Therefore, they are more powerful.

If you’re going to spam with multiple sites, don’t do it with obvious domains or sites … like hyphenated domains or “dot infos”.

Cutts says it’s fine to have multiple domains … just register them and then 301 redirect them to your main domain.

Note : If the site you acquire or build has equity, that site’s equity will redirect as well with the 301.

Email Testing (eMarketer)

E-Mail Marketers Fail the Test

Testing…1, 2, 3…

In this down economy, where marketers are under increasing pressure to wring out as much value as possible from of each dollar, measurable ROI has become critical. Testing and optimization mean more bang for the buck.

Still, e-mail marketing agency eROI found in a May–June 2009 survey that 37.1% of US e-mail marketers did not test their e-mail campaigns at all.

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Among marketers who failed to test campaigns, the most common reason was that they simply did not know how (nearly 33%). Another 27.4% reported not having enough time to do so. A few (8.5%) said they did not actually see the value in testing.

More than 85% of those marketers who tested their e-mail campaigns scrutinized subject lines. Far fewer (54.8%) tested calls to action, and around one-half made efforts to optimize design and body copy.

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In addition to content, e-mail marketers also tested the best timing for their campaigns. Almost one-half considered midday the optimal time to send marketing messages, followed by the start of the business day.

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Respondents also reported that Tuesday was the best day of the week for marketing e-mails, with Wednesday coming in second.

eMarketer estimates $392 million will be spent on e-mail advertising in the US in 2009. Campaign testing may determine how wisely those dollars are put to work for marketers.

Are You Deceived by Your E-Mail Delivery Rate? - eMarketer

Are You Deceived by Your E-Mail Delivery Rate?

AUGUST 7, 2009

More than one way to miss the mark

E-mail marketers are used to seeing reported delivery rates around 95%. However, data from Return Path, an e-mail services company, indicates they may be missing the hard truth.

Hard bounces, which are admittedly rare, are not the only reason for nondelivery of e-mail. ISP and corporate filtering systems quietly weed out messages without informing the sender. Some messages end up in bulk or spam folders, while others are, according to Return Path, “completely missing.”

In all, Return Path found 79.3% of permission e-mail messages made it to inboxes in North America in the first half of 2009.

Average Inbox Placement Rate for Permission Commercial E-Mail in North America, First half 2009 (% of e-mails sent)

In the US alone, the inbox placement rate was slightly higher, at 82%.

It was even more difficult for e-mail marketers to reach business subscribers. Only 72.4% of business-to-business (B2B) e-mails were delivered to inboxes.

Average Inbox Placement Rate for B2B E-Mail in North America, First half 2009 (% of e-mails sent)

Successful delivery rates varied widely by ISP. In the US, Gmail subscribers were hardest to reach, with a 23% failure rate. Hotmail and MSN were close behind, at 20% each.

US E-Mail Marketing Nondelivery Rates, by ISP, First half 2009 (% of e-mails sent)

Why are failure rates so high—and why haven’t e-mail marketers noticed? One reason could be e-mail’s high ROI, which masks the problem.

“Many marketers are still resistant to implementing the best practices that make email deliverability more likely and more consistent,” wrote the report’s authors. “We still see programs with high frequency, low value and lack of segmentation.”

Welcome messages, efficient opt-out procedures and appropriate permission levels are all best practices recommended by Return Path.